PRINCIPLES: C – Courage to soar

Principles - Courage

What’s the most courageous thing you’ve ever done? Something that makes your stomach hurt just thinking about it? Bungee jumping? Skydiving? Delivering a presentation in front of a packed room?

No doubt all those scenarios require courage.  But when I think of that word courage, my mind doesn’t first go to those big, nausea-inducing moments. Instead, I think of the everyday experiences we find ourselves in that demand courage.

According to the Merriam-Webster Dictionary, courage is the “mental or moral strength required to venture, persevere, and withstand danger, fear, or difficulty.”

Principles - Courage

When you’re sitting in a meeting and you have an idea that might be challenged, it takes courage to share it anyway. Conversely, when someone says something you disagree with, it takes courage to share your opinion with the group.

When I first started attending meetings with the Senior Leadership Team at Microsoft, it took all the courage I had to jump in and share my thoughts. In a group environment like that, it’s easy to feel vulnerable. You’re letting your guard down and opening yourself up to new teammates and new types of feedbacks. It takes nerve to put yourself out there.

Know yourself—and practice stepping outside your comfort zone

So, how do you muster the courage in situations like that? You need to know yourself, be unwavering in your beliefs and have an opinion. You also need to practice having courage.

Before you go into a situation where you think you might need to muster some courage, ask yourself a few questions:

  1. How do I feel about the idea being proposed?
  2. What experiences have shaped that opinion?
  3. How can I help others look at things from a new perspective?

When you’re able to consider and answer those questions, it’s easier to overcome the fear of feeling foolish, embarrassed or being incorrect. But you have to practice and be willing to put yourself out there.

Although It may feel uncomfortable, you need to embrace that energy and use it to become emboldened and courageous in whatever environment you find yourself in. The more you force yourself to step out of your comfort zone, the less nerve-wracking it becomes.

Share and listen

Having courage is something you owe yourself and the people you interact with. If someone says something that makes you feel excluded or disrespected, you need to stand up for yourself and share how their words made you feel.

By speaking up, you give others the opportunity to understand your thoughts and how their statements or actions have impacted you. If you don’t speak up, you rob yourself of the chance to deepen your relationships, to feel proud of yourself, and to honor yourself with the respect you deserve.

Now, courage isn’t just about speaking up or taking action. It takes equal courage to be a good listener too. You need to understand that other people in the room may be feeling uneasy too. You can help them by being a courageous listener.  Ask yourself:

  1. Am I open to opinions other than my own?
  2. Am I able to make space for people courageously contributing to the conversation?
  3. Do I have the courage to learn from critical feedback and push ahead with new perspective?

Courage is a core principle that takes confidence, willingness, and practice. We all have it within us to overcome our fears and help each other be courageous.

PRINCIPLES: I – Inclusive Behaviors Big and Small

Principles - Inclusive

I spent time testing out some gadgets at Microsoft’s flagship store on 5th Avenue, which was a blast! They have a ton of interactive experiences and hands-on learning opportunities for the public that showcase how Microsoft technology enables a range of users and abilities.

The work our product and engineering teams have done to create a world of inclusive and accessible technology is something I’m incredibly proud of. As Microsoft’s Accessibility team says, “There are no limits to what people can achieve when technology reflects the diversity of everyone. Our products and services are designed for people of all abilities.”

If you’re not already familiar with some of the incredible tools, technologies, and capabilities product teams have created, you can explore them here!

The power of praise and 3 claps

In addition to the awesome experiences at the flagship store, there was something else I witnessed that filled me with inspiration. Every morning, just before opening, the NYC Flagship team gathers for a rally. They stand in a big circle and team members lead a discussion on each event scheduled in the store that day—gaming sessions, community events, and customer groups coming in. It’s a chance to get everyone on the same page and excited about the diverse community they would be hosting.

Then, to wrap-up the meeting, there was a “praise session” where team members could give shout-outs for something great they saw happen at the store the day before. After each recognition, the whole team would give three-claps in appreciation. I loved this! It was super energizing!

Eventually, the rally would end with a special recognition. A team member from the previous day was singled-out as the Most Valuable Player for going above and beyond. I remember being filled with pride for these people I hadn’t even met. There was so much positive energy from creating an inclusive and empowering team moment for every person on the team!

Principles - Inclusive

Generating strength through inclusivity

The whole scene got me thinking—what are some small things I can do with my teams to drive energy and inclusivity in our organization? As leaders, we can get caught-up thinking we have to create big, elaborate exercises to build team unity.

But simple acts of inclusivity can be much more impactful. Taking the time to acknowledge individual or team contributions can go a long way. Even something as simple as listening intently as a group and recognizing someone else’s perspective is a powerful way to build team strength.

Here’s a challenge: What is one thing you can do today to promote inclusivity on your team?

Chime in below; maybe you’ll find ideas from others that would be perfect to integrate into your team!

PRINCIPLES: P – Plan for Presence

Principles - Presence

Alright, so I have a bit of an embarrassing story for you all, to start the week…

Recently, I was on my way into work and stopped to get a coffee. It’s my morning routine, so I was on autopilot—deep in thought about my daily meetings and a big keynote presentation I had coming up. I ordered my coffee at the drive thru, pulled up to the window, paid for my drink, then continued my commute to work. It wasn’t until about ten minutes later I noticed something was wrong. I didn’t have my coffee! I had driven off without it. How embarrassing. All I could do was shrug it off and laugh. I was definitely not “present” that morning.

The greatest present is presence

Being present every moment of our daily lives is difficult. And even though I’m obviously not a pro at it, it’s a principle I try to live by because I’ve seen it have a huge impact on my conversations and relationships.

Presence is about living in the moment, listening intently, and not letting your brain slip back into all the things we have going on in the background. It’s not always easy, but one mindful approach we can take is to actually listen to every word when someone is talking to you—hearing what they’re saying, instead of thinking about what we’re going to say back.

I think about it like this—someone is taking time out of their day to share something with me.  I need to honor that moment by being present. 

I don’t know if this happens to you, but my kids can tell immediately when I’ve slipped out of presence, and they have no problem calling-me on it. ”Mom, PAY ATTENTION!” Oftentimes, we don’t even realize when we drift out of a conversation, which is why it takes practice to have presence.

Principles - Presence

Ditch the urge to multi-task

Here’s the thing—and some of you may disagree with me on this—there’s no such thing as being a “great multi-tasker.” Research shows our brains can only concentrate fully on one thing at a time. If you’re working on emails in a meeting (which we’ve ALL done), you aren’t paying attention to what’s going on in the room. You think you are, but you aren’t.

You may hear a few key points, but you’re not fully listening or absorbing the information being shared. In fact, one of my favorite studies about this showed that having our cell phones on the table, even with notifications turned off, is a distraction that limits our concentration. That’s why my leadership team at Microsoft has adopted a “Laptop Down/Stay Engaged” policy for meetings. It makes a real difference. We accomplish much more when everyone is ready to focus on objectives.

The practice of presence

Make no mistake, being “present” all day takes a lot of energy, and I know many of you have a lot on your plates (who doesn’t?).  So, we have to be intentional about making space for ourselves/ I try to build solitary work time into my daily schedule every day. It’s a chance for me to take a mental break and focus on what I need to get done. Even though I’m still working, it’s a different kind of energy that allows me to rest my mind so that I’m ready to be present for my next conversation or meeting.

We all have a tremendous amount of things going on in our brains. When things get busy, being present can slip down the list of priorities. But I encourage you to try your best to always focus on what’s happening in the moment. I guarantee it will boost your productivity, improve your meetings, and strengthen your relationships. Plus, when you’re present and engaged, you won’t forget your coffee!